Shipping policy

SHIPPING POLICY

Last Updated: September 6, 2026

Thank you for shopping with ZBR Store. This Shipping Policy explains how we process, ship, and deliver orders placed through zbrstore.com.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Shipping Destinations

ZBR Store currently ships orders to addresses within the United States only.

We do not currently offer shipping to locations outside the United States.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after the order is successfully placed and payment has been confirmed.

Processing times are estimates and may occasionally take longer due to:

  • High order volumes

  • Holidays or weekends

  • Product availability

  • Supplier or fulfillment processing

  • Payment verification

  • Unforeseen operational circumstances

Orders are not normally processed or shipped on weekends or applicable holidays.

3. Shipping Time

Our estimated delivery time is approximately 5–10 business days after the order has been shipped.

The 5–10 business day timeframe is an estimated delivery window, not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier, fulfillment location, shipping volume, weather, and other circumstances outside our reasonable control.

4. Free Shipping

We currently offer free shipping on orders shipped within the United States.

There is no separate standard shipping charge added to eligible orders at checkout.

5. Shipping Carriers

Orders may be delivered through various third-party shipping carriers and logistics providers.

The carrier used for an order may depend on the product, fulfillment location, destination, shipping service, and other logistical factors.

Because we use third-party fulfillment and shipping providers, we do not guarantee that a particular carrier will be used for every order.

6. Tracking Information

Once your order has been shipped and tracking information becomes available, we may send you a shipping confirmation containing the applicable tracking information.

Tracking information may take some time to become active after the package has been handed over to the carrier.

You can use the tracking information provided to monitor the progress of your shipment.

7. Multiple Packages and Separate Deliveries

If your order contains multiple products, the products may be shipped separately and may arrive in different packages or at different times.

This can occur because products may be fulfilled from different locations, warehouses, suppliers, or fulfillment facilities.

If you receive one package while another part of your order is still in transit, please check the tracking information before contacting us.

8. Delivery Delays

While we aim to deliver orders within the estimated timeframe, ZBR Store does not guarantee a specific delivery date.

Delivery may be delayed due to circumstances including, but not limited to:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete shipping information

  • Carrier operational issues

  • Supplier or fulfillment delays

  • Transportation disruptions

  • Other circumstances outside our reasonable control

If your order is delayed, please check the tracking information first. You may also contact us at info@zbrstore.com for assistance.

9. Lost, Missing, or Undelivered Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check:

  • Your delivery address

  • Your mailbox, entrance, porch, or other usual delivery location

  • With household members or others who may have accepted the package

  • With neighbors, where appropriate

  • The carrier's tracking information or delivery details

If you still cannot locate the package, contact us at info@zbrstore.com.

We review lost, missing, delayed, or undelivered package claims on a case-by-case basis. Depending on the circumstances, tracking information, carrier records, fulfillment-provider policies, and applicable law, we may determine whether a replacement, refund, or other resolution is appropriate.

A tracking status showing delivery does not automatically guarantee eligibility for a refund or replacement.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is shipped to an incorrect or incomplete address provided by the customer, delivery may be delayed, returned, or unsuccessful.

If you notice that your shipping address is incorrect, contact us as soon as possible at info@zbrstore.com.

We may be able to update the address if the order has not yet been processed or shipped. Once an order has been processed or shipped, we may not be able to change the shipping address.

ZBR Store is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer, subject to applicable law.

11. Address Changes After Ordering

If you need to change your shipping address after placing an order, contact us at info@zbrstore.com as soon as possible.

We will make reasonable efforts to accommodate an address change before the order is processed.

Once an order has entered processing or has been shipped, we may be unable to make changes.

12. Damaged Packages or Products

If your package or product arrives damaged, please contact us at info@zbrstore.com as soon as reasonably possible.

To help us investigate the issue, we may request:

  • Your order number

  • Photos of the package

  • Photos or videos showing the damage

  • Photos of the product and packaging

  • Any other information reasonably necessary to evaluate the claim

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

Any resolution is subject to our Return & Refund Policy, applicable law, and the circumstances of the individual case.

13. Shipping and Fulfillment Partners

ZBR Store uses third-party fulfillment and logistics providers, including CJdropshipping, to help process and fulfill certain orders.

Because fulfillment may involve third-party facilities, suppliers, warehouses, and carriers, shipping times and delivery methods may vary between products and orders.

We select and work with fulfillment providers in an effort to provide reliable service, but we cannot guarantee the performance of any third-party carrier or fulfillment provider.

14. Shipping Restrictions

Although we currently ship within the United States, certain products or destinations may be subject to shipping restrictions imposed by carriers, fulfillment providers, applicable laws, or other circumstances.

If an order cannot reasonably be shipped to the provided address, we may contact the customer regarding the available options.

15. Order Cancellation and Shipping

If you want to cancel an order, contact us at info@zbrstore.com as soon as possible.

We may be able to accommodate a cancellation if the order has not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may be subject to our Return & Refund Policy.

16. Contact Us

If you have questions about shipping, delivery, tracking, or an order, please contact:

ZBR Store
Email: info@zbrstore.com
Website: zbrstore.com
Physical Address: House No. 116, Rachna Block, Chinar Bagh, Raiwind Road, Lahore 55150, Pakistan

We will make reasonable efforts to assist with shipping-related questions and concerns.

17. Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes to our shipping practices, fulfillment arrangements, services, or legal requirements.

The updated version will be posted on our website with a revised Last Updated date.

By placing an order with ZBR Store, you acknowledge that delivery times are estimates and may be affected by circumstances outside our reasonable control.