Refund policy
RETURN & REFUND POLICY
At ZBR Store, we want you to have a positive shopping experience. If you are not satisfied with your purchase, you may contact us within 7 days of receiving your order to request a return, exchange, or refund, subject to the conditions outlined below.
7-DAY RETURN POLICY
You may request a return, exchange, or refund within 7 days from the date your order is delivered.
To be eligible for a return, the item should:
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Be unused and in the same condition in which you received it
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Be in its original packaging, where applicable
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Include original tags, accessories, and components, where applicable
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Be accompanied by your order number or other proof of purchase
Please contact us before sending any product back. Do not return an item unless we have provided you with return instructions. Returns sent without prior approval may not be accepted.
HOW TO REQUEST A RETURN, EXCHANGE, OR REFUND
To start a request, contact us at:
Please provide your order number and explain the reason for your request. Depending on the issue, we may also ask you to provide photographs or videos of the product and its packaging.
After reviewing your request, we will let you know whether it qualifies for a return, exchange, replacement, or refund and provide further instructions if necessary.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If your product arrives damaged, defective, or you receive the wrong item, contact us at info@zbrstore.com as soon as possible. Please include your order number and clear photos or videos showing the product, packaging, shipping label, and the issue when requested.
We will review the information and determine the appropriate solution, which may include a replacement, exchange, or refund.
For products supplied through our fulfillment partners, certain claims may require supporting evidence before a resolution can be provided.
CHANGE OF MIND / UNWANTED ITEMS
If you simply change your mind, no longer want the product, or ordered the wrong item, you may contact us within 7 days of delivery to request a return.
Approval is not automatic and depends on the condition of the product and the applicable return requirements.
If the return is approved, return shipping costs and applicable service or processing charges may be deducted from your refund.
REFUNDS
If your refund is approved, the eligible refund amount will be issued to your original payment method.
Please note that applicable service, processing, shipping, fulfillment, or other charges may be deducted from the refund amount, depending on the circumstances of the return.
The amount of any applicable deduction will be communicated to you when applicable.
Once a refund has been issued, the time it takes for the funds to appear in your account may vary depending on your bank, credit-card company, payment provider, or other financial institution.
EXCHANGES
If you would like to change an eligible product, please contact us within 7 days of receiving your order.
Where an exchange is approved and the requested replacement is available, we will provide further instructions.
If the requested replacement is unavailable, we may offer another appropriate solution, such as a refund or replacement with an available item.
NON-RETURNABLE OR RESTRICTED ITEMS
Certain products may not be eligible for return because of their nature, hygiene requirements, customization, condition, or applicable supplier restrictions.
Depending on the product, this may include:
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Products that have been used
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Products that have been opened or used for hygiene or safety reasons
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Personalized or customized products
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Certain pet-care, grooming, oral-care, or hygiene products once opened or used
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Products that are damaged after delivery due to misuse, improper handling, or normal wear and tear
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Items specifically identified as non-returnable on their product page
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
RETURN SHIPPING
If a return is approved, we will provide you with the applicable return instructions.
Because our products are fulfilled through third-party fulfillment partners, return arrangements may vary depending on the product and the reason for the return.
Do not send products to the sender address printed on your package unless we specifically instruct you to do so.
If you return an item without receiving return instructions from us, we may be unable to process the return or refund.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests before an order has entered processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.
IMPORTANT INFORMATION FOR SHIPPING ISSUES
If your order is delayed, lost, or has a delivery issue, please contact us at info@zbrstore.com so we can review the tracking information and assist you.
Delivery issues may require additional information or documentation depending on the circumstances.
Please make sure that the shipping address provided at checkout is accurate and complete. We cannot guarantee a refund or replacement for orders affected by an incorrect or incomplete address provided by the customer.
OUR COMMITMENT
We will review every return, exchange, and refund request fairly and according to the circumstances of the order and the applicable policies of our fulfillment partners.
If you have any questions about our Return & Refund Policy, please contact us at:
We are happy to help.