Privacy policy

PRIVACY POLICY

Last Updated: September 5, 2026

ZBR Store Team operates zbrstore.com, an online store that sells pet products and related goods primarily to customers in the United States.

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices and rights that may be available to you.

By using our website or purchasing products from us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect certain information.

Information You Provide

Depending on how you interact with our website, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment and transaction-related information

  • Information provided when contacting customer support

  • Information provided when requesting a return, refund, exchange, or replacement

  • Information voluntarily provided through forms, messages, or other communications

We do not intentionally request or collect sensitive personal information unless reasonably necessary for a specific business purpose and permitted by applicable law.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type and information

  • Operating system

  • Pages and products viewed

  • Referring website or source

  • Date and time of visits

  • Approximate/general location information

  • Website usage and interaction information

  • Cookie and similar technology information

  • Advertising and analytics identifiers, where applicable

This information may be used to operate, secure, analyze, and improve our website and services.

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Shipping and delivering products

  • Providing order confirmations and shipping updates

  • Communicating with you about your purchases

  • Providing customer support

  • Processing returns, refunds, exchanges, and replacements

  • Responding to questions and requests

  • Preventing fraud, abuse, and unauthorized transactions

  • Maintaining and improving our website

  • Understanding how customers use our website

  • Improving our products, services, and shopping experience

  • Measuring advertising and marketing performance

  • Complying with applicable laws and legal obligations

  • Protecting our rights, property, customers, and business

If you voluntarily subscribe to marketing communications, we may use your contact information to send promotional messages, special offers, product announcements, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

3. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell products, process orders, and provide services to customers.

Shopify may collect and process personal information in connection with your use of our website and its services. Information processed through Shopify may be subject to Shopify's own privacy practices and policies.

You can review Shopify's privacy practices through Shopify's official privacy policy.

4. PAYMENT PROCESSING

When you purchase products from our website, payment information is processed through the payment provider or payment gateway available at checkout.

We generally do not directly store complete payment card numbers on our own systems.

Payment providers may collect and process payment information according to their own privacy policies, security practices, and applicable laws.

5. CJdropshipping AND ORDER FULFILLMENT

We use third-party fulfillment and dropshipping services, including CJdropshipping, to help source, process, fulfill, and ship orders.

To fulfill an order, we may provide relevant customer and order information to CJdropshipping and other fulfillment or logistics partners.

This information may include:

  • Customer name

  • Shipping address

  • Phone number

  • Order details

  • Product information

  • Shipping and delivery information

We provide information to fulfillment partners only to the extent reasonably necessary to process and deliver orders, provide customer service, handle shipping issues, process returns or replacements, and perform related business functions.

CJdropshipping may independently process personal information according to its own privacy practices and applicable laws.

6. SHIPPING AND DELIVERY PARTNERS

We may share information with shipping carriers, logistics companies, fulfillment partners, and other service providers involved in delivering your order.

Information shared may include:

  • Name

  • Shipping address

  • Phone number

  • Order information

  • Delivery and tracking information

These parties receive information only to the extent reasonably necessary to provide their services.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, web beacons, tags, and similar technologies.

These technologies may be used to:

  • Keep our website functioning properly

  • Remember preferences

  • Understand website traffic and usage

  • Analyze customer interactions

  • Improve our website and services

  • Measure advertising performance

  • Support advertising activities

  • Detect fraud and security issues

Third-party service providers may also use cookies or similar technologies on our website.

You may be able to manage or disable certain cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality.

Where required by applicable law, we may provide additional cookie controls or consent mechanisms.

8. ADVERTISING AND ANALYTICS

We currently use Meta advertising services, which may include Meta Pixel or related technologies, to help us measure advertising performance, understand interactions with our website, and advertise our products.

These technologies may collect information such as website activity, device information, IP address, advertising identifiers, and interactions with advertisements, subject to the applicable settings and policies of the services involved.

We may use information collected through advertising technologies to:

  • Measure advertising effectiveness

  • Understand customer interactions

  • Improve advertising campaigns

  • Build or measure advertising audiences

  • Provide personalized or interest-based advertising where permitted by applicable law

We may add other analytics or advertising services in the future, including services provided by Google, TikTok, or other providers.

If we begin using additional services that collect personal information, we may update this Privacy Policy and implement any privacy controls or consent mechanisms required by applicable law.

9. MARKETING COMMUNICATIONS

We may offer customers the opportunity to receive promotional emails, newsletters, product announcements, discounts, and other marketing communications.

Marketing communications will be sent only where permitted by applicable law and based on applicable customer choices or consent.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

For privacy-related questions or requests, you may contact us at:

info@zbrstore.com

Even if you opt out of marketing communications, we may still send necessary transactional communications, such as order confirmations, shipping updates, and information relating to your purchases.

10. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify and ecommerce service providers

  • Payment processors and payment service providers

  • CJdropshipping and fulfillment partners

  • Shipping carriers and logistics providers

  • Website hosting and technology providers

  • Analytics providers

  • Advertising and marketing providers

  • Customer service and communication providers

  • Fraud prevention and security providers

  • Professional advisers and service providers

  • Government authorities or law enforcement when required by law

We do not sell personal information for money.

However, certain privacy laws may define activities such as targeted advertising or sharing information with advertising partners as a "sale" or "sharing" of personal information even when money is not exchanged.

Where applicable, we will provide the privacy rights and opt-out mechanisms required by applicable law.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information as necessary to:

  • Fulfill orders

  • Provide customer service

  • Maintain business and transaction records

  • Process returns and refunds

  • Resolve disputes

  • Prevent fraud and abuse

  • Comply with legal obligations

  • Enforce our agreements

  • Protect our legal rights

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

12. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee that personal information will always be completely secure.

13. YOUR PRIVACY RIGHTS

Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect and how it is used

  • The right to request access to personal information

  • The right to request correction of inaccurate personal information

  • The right to request deletion of certain personal information

  • The right to obtain a copy of certain personal information

  • The right to opt out of certain targeted advertising

  • The right to opt out of certain sales or sharing of personal information where applicable

  • The right to limit certain uses of sensitive personal information where applicable

  • The right not to receive discriminatory treatment for exercising applicable privacy rights

Not every right applies in every situation, and certain legal exceptions may apply.

To submit a privacy request, contact:

info@zbrstore.com

We may need to verify your identity before completing certain requests in order to protect your personal information.

14. CALIFORNIA PRIVACY RIGHTS

If you are a California resident and applicable California privacy law applies to our business, you may have additional privacy rights.

Depending on the circumstances and applicable law, these rights may include the right to:

  • Know the categories and specific pieces of personal information we collect, use, disclose, sell, or share, as applicable

  • Request deletion of personal information, subject to legal exceptions

  • Request correction of inaccurate personal information

  • Opt out of the sale or sharing of personal information

  • Opt out of certain targeted or cross-context behavioral advertising

  • Limit certain uses of sensitive personal information, where applicable

  • Receive equal treatment for exercising applicable privacy rights

To exercise applicable California privacy rights, contact us at:

info@zbrstore.com

We may need to verify your identity before processing certain requests.

If we are required by applicable California law to provide additional methods or notices for exercising privacy rights, we will provide those methods or notices.

California consumers may also have rights regarding the use of Global Privacy Control (GPC) or other legally recognized opt-out preference signals where applicable.

15. UNITED STATES STATE PRIVACY RIGHTS

Other U.S. states may provide residents with additional privacy rights.

Depending on the state in which you live and the laws applicable to our business, you may have rights relating to access, correction, deletion, portability, targeted advertising, profiling, the sale or sharing of personal information, or other privacy practices.

If you believe you have a privacy right under applicable state law, you may contact us at:

info@zbrstore.com

We will process valid privacy requests in accordance with applicable law.

16. CHILDREN'S PRIVACY

Our website is not directed toward children under the age at which they may legally consent to the processing of their personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact:

info@zbrstore.com

We will take reasonable steps to address the situation as required by applicable law.

17. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, services, or applications operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

18. INTERNATIONAL DATA TRANSFERS

Although we primarily sell to customers in the United States, ZBR Store operates from Pakistan and uses third-party service providers that may operate or process information in different countries.

Your personal information may therefore be transferred to, stored in, or processed in countries outside the United States, including countries where our service providers operate.

These countries may have privacy laws that differ from those in your state or country.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

19. DO NOT TRACK SIGNALS

Some web browsers may offer "Do Not Track" or similar browser signals.

Because there is currently no universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track signal.

Where applicable law requires us to recognize a legally recognized opt-out preference signal, we will process that signal as required by applicable law.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Our website

  • Technology

  • Third-party service providers

  • Legal or regulatory requirements

  • How we collect, use, or share personal information

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

21. CONTACT US

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you may contact us at:

ZBR Store

Email: info@zbrstore.com

Website: zbrstore.com

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable law.

End of Privacy Policy